8. Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or interact with our website or participate in any of our programs, including post-project survey, feedback, and review-request campaigns.
This policy applies to information collected through the website, through our programs including SMS/MMS, email, and calls, and through related online interactions. It does not apply to information collected offline unless we specifically state otherwise.
The website and programs are intended for users located in the United States. If you access the website or participate in any program from outside the United States, your information may be transferred to, processed, and stored in the United States.
8.1 Information We Collect
We collect information in three primary ways: information you provide to us, information collected automatically when you browse the website, and information collected through cookies and similar technologies used for analytics, advertising, and performance measurement.
- Identifiers and contact information, such as name, email address, phone number, and mailing or service address.
- Service request and project details, such as service type, project dates, preferred appointment windows, photos or attachments you upload, and notes you provide.
- Communications content submitted through forms, chat, SMS/MMS, email, or other channels.
- Survey responses and feedback, including scores, ratings, qualitative comments about completed work or your experience, and other information you choose to share.
- Device and browser information, usage and event data, approximate timestamps, session identifiers, diagnostic data, and general location information inferred from IP address.
8.2 Cookies, Pixels, and Similar Technologies
We use cookies and similar technologies such as pixels, tags, local storage, and SDKs to help the website function, understand how the website is used, and support advertising and measurement activities.
Examples may include analytics tools, advertising and conversion measurement tools, call tracking tools, and chat or messaging tools. Some of these technologies may be operated by third parties and may collect information across different websites or online services over time.
8.3 How We Use Your Information
We use the information we collect for legitimate business purposes consistent with operating our business, maintaining an effective website, and running our programs.
- Provide and manage services, including responding to inquiries, providing estimates, scheduling appointments, and coordinating project or service delivery.
- Communicate with you, including confirmations, reminders, follow-up communications, and customer support.
- Administer post-project survey, feedback, and review-request programs.
- Operate, maintain, and improve the website and programs, including troubleshooting, testing, analytics, measuring performance, and improving user experience.
- Conduct marketing and advertising activities with your consent, including measuring campaign performance and attributing calls and leads.
- Protect against fraud, misuse, and security incidents, enforce our policies, and comply with applicable legal requirements.
8.4 Communications and Text Messaging Privacy
If you provide your phone number or email address, you may receive communications from us as described in this policy.
If you opt in to receive text messages, we may send SMS/MMS messages related to your current or past projects or services, satisfaction surveys, feedback requests, invitations to leave public reviews, service-related messages, and where permitted, limited promotional messages related to our services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver text messages or as required by law.
8.5 Cookies, Interest-Based Advertising, and Your Choices
You can control cookies through your browser settings, including refusing some or all cookies or receiving an alert when cookies are being sent. If you disable cookies, certain website features may not function properly.
We may use third-party analytics and advertising tools such as Google Analytics, Google Ads, and Meta Pixel. These providers may set cookies or similar technologies and collect information about your interactions with the website to provide measurement, analytics, and advertising services.
Some browsers or extensions support the Global Privacy Control signal. Where required by applicable law, we will process GPC signals as a request to opt out of certain processing, such as certain types of sharing for targeted advertising under state law.
Because there is no common industry standard for interpreting Do Not Track signals, the website may not respond to all DNT signals. You can use the other controls described in this section to manage cookies and tracking.
8.6 Sharing and Disclosure of Information
We may disclose information collected through the website and programs in limited circumstances. We do not sell personal information.
We may share information with vendors and service providers that help us operate the website, run our business, or deliver programs, such as website hosting providers, analytics providers, advertising and measurement vendors, call tracking providers, survey and review-request platforms, messaging platforms, and customer communication tools.
We may disclose information if necessary to comply with law, regulation, legal process, or governmental request; enforce agreements or policies; protect rights, property, or safety; or detect, prevent, or address fraud or security issues.
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.
8.7 Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the website and programs from unauthorized access, use, disclosure, alteration, or destruction. No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Email, text messages, and chat communications may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels.
8.8 Links to Other Websites
The website may contain links to third-party websites or services. We do not control, and are not responsible for, the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any website you visit.
8.9 Children's Privacy
The website and programs are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the website or a program, please contact us so we can take appropriate steps to delete it.
8.10 Data Retention
We retain personal information collected through the website and programs for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide services, administer programs, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.
When information is no longer needed, we will take reasonable steps to delete, deidentify, or securely dispose of it in accordance with our retention practices and applicable law.
8.11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. Your continued use of the website or participation in any program after changes are posted means you accept the updated policy.
8.12 Privacy Rights and Choices (U.S. Residents)
Depending on where you live, you may have certain rights regarding personal information. The availability and scope of these rights may vary by jurisdiction.
- Confirm whether we collect or process personal information about you and request access to it.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to certain legal exceptions.
- Request a copy of personal information in a portable format.
- Opt out of certain uses of personal information, including certain forms of targeted advertising conducted through cookies and similar technologies.
- Appeal a decision regarding your privacy rights request, where required by applicable law.
How to Exercise Your Rights
To submit a privacy request, contact us at 803-380-6167 or lynqroofing@gmail.com. We may need to verify your identity before completing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf.
You can control cookies and similar technologies by adjusting your browser settings, using any available cookie preference tools, or using certain browser signals such as Global Privacy Control where required by applicable law.
We do not sell personal information for money. However, we may allow certain third-party partners to collect information through cookies and similar technologies for analytics, advertising, and measurement. You can opt out of certain cookie-based advertising through the controls described above.
